fbpx

Our Q&A

Our product

How to sort out the N.A! packaging ?
All packaging is now to be put in the sorting garbage can. The cardboard  is recyclable. The composition of the plastic bag does not allow it to enter the recycling process. Indeed, the packaging is composed, among other things, of a thin layer of aluminum used as a protective barrier against air and light. It is thanks to this packaging that your NA! products retain all their organoleptic qualities (taste, texture, smell, etc.). Because NA! loves nature, we think about how we can offer packaging that respects it while maintaining the qualities of your products. 
Do your products contain gluten?
All our products are guaranteed gluten free. Except for the product "Fruit and Chocolate".
Are your products suitable for a vegan diet?
All our products are suitable for a vegan diet except for : Rice Crackers Cheese, Crisp'bean Cheese, Crisp'bean Pesto and Crisp'peas Cream Onion.
What allergens are present in N.A! products?
In order to know the allergens present in our products, we invite you to consult the list of ingredients and the mentions indicated under this list.
How to preserve N.A! products ?
We recommend that you keep our products in their original closed packaging, away from heat and humidity. After opening, keep away from heat and humidity and consume quickly.

Order and Shipping

My order is missing a product or the products are damaged, what should I do?
In case of problem with the products of your order, we invite you to contact the N.A! customer service via the "Contact Us" section.
In which country can I be delivered?
Delivery is available in France, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, Greece, Finland, Norway and Sweden.
How do I know when I will be delivered?
When you place an order, an email containing your order summary is sent to you. Once the order is shipped, you will receive an email with the tracking number of your package.
What are the delivery times ?
Delivery time for Metropolitan France: 2 working days   Delivery time for Europe: 5 working days
What are the delivery prices?
Metropolitan France: 5€ (free delivery from 40€ of purchase) Germany, Belgium, Netherlands, Luxembourg: 9€ (free delivery from 60€ purchase) United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania : 10€ (free delivery from 60€ purchase)  Greece, Finland, Norway, Sweden: 12€ (free delivery from 60€ purchase) 
Can I modify or cancel my order ?
Once your order is placed, it is impossible for us to cancel or modify it.
What payment methods are accepted on the N.A! website?
The payment of your purchases is made by credit card (Visa, Eurocard/Mastercard, American Express).
Didn't find the answer to your question?

Privacy Preference Center

Necessary

Ces cookies contiennent des informations sur le panier dans son ensemble et permettent à WooCommerce de savoir quand les données du panier changent. Aucune information personnelle n'est stockée dans ces cookies. Ces cookies expirent à la fin de la session de navigation.

woocommerce_cart_hash, woocommerce_items_in_cart, cookiebar, wordpress_test_cookie, wordpress_logged_in, wordpress_sec_, wp_settings_, wp_settings_times_

Mesure d'audience

Les cookies statistiques aident les propriétaires du site Web, par la collecte et la communication d'informations de manière anonyme, à comprendre comment les visiteurs interagissent avec les sites web.

@@History/@@scroll|#, _ga, _gat, _gid_ collect

Autre

Les cookies non classés sont les cookies qui sont en cours de classification, ainsi que les fournisseurs de cookies individuels.

_tlc, _tli, _tlp, _tls, _tlv, http://its.tradelab.fr/, iev0, k_tracking_light, Kimple, uuid, uuid2, uuid3

Marketing

Les cookies marketing sont utilisés pour effectuer le suivi des visiteurs au travers des sites Web. Le but est d'afficher des publicités qui sont pertinentes et intéressantes pour l'utilisateur individuel et donc plus précieuses pour les éditeurs et annonceurs tiers.

anj, IDE, seg, test_cookie, uuid2

Reseaux sociaux

Des cookies émanant des réseaux sociaux tiers peuvent être enregistrés sur votre terminal lorsque vous cliquez sur les boutons de partage se trouvant sur notre site. Il est également possible que même sans cliquer sur ces boutons , les réseaux sociaux suivent votre navigation sur le site et collectent des données. Nous n'avons pas de contrôle sur ces données.

Instafeed.js

    Your Cart

    Minimum order of 15€

    Your cart is emptyReturn to Shop